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<?php
/*+**********************************************************************************
* The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
************************************************************************************/
require_once 'modules/com_vtiger_workflow/VTEventHandler.inc';
require_once 'modules/Emails/mail.php';
require_once 'modules/HelpDesk/HelpDesk.php';
class ModCommentsHandler extends VTEventHandler {
function handleEvent($eventName, $data) {
if($eventName == 'vtiger.entity.beforesave') {
// Entity is about to be saved, take required action
}
if($eventName == 'vtiger.entity.aftersave') {
$db = PearDatabase::getInstance();
$relatedToId = $data->get('related_to');
$relatedInfo = array();
$relatedInfo['module'] = $data->focus->moduleName;
$relatedInfo['id'] = $data->focus->id;
if ($relatedToId && $data->getModuleName() == 'ModComments') {
$moduleName = getSalesEntityType($relatedToId);
$focus = CRMEntity::getInstance($moduleName);
$focus->retrieve_entity_info($relatedToId, $moduleName);
$focus->id = $relatedToId;
$fromPortal = $data->get('from_portal');
if ($fromPortal) {
$focus->column_fields['from_portal'] = $fromPortal;
}
if($data->isNew()) {
// we need to update related to modified and last modified by, whenever a comment is added
$focus->trackLinkedInfo($moduleName, $relatedToId, $data->getModuleName(), $data->getId());
}
//if its Internal comment, workflow should not trigger
$isPrivateComment = $data->get('is_private');
if(!$isPrivateComment) {
$entityData = VTEntityData::fromCRMEntity($focus);
$wfs = new VTWorkflowManager($db);
$relatedToEventHandler = new VTWorkflowEventHandler();
$relatedToEventHandler->workflows = $wfs->getWorkflowsForModuleSupportingComments($entityData->getModuleName());
$wsId = vtws_getWebserviceEntityId($entityData->getModuleName(), $entityData->getId());
$fromPortal = $entityData->get('from_portal');
$util = new VTWorkflowUtils();
$entityCache = new VTEntityCache($util->adminUser());
$entityCacheData = $entityCache->forId($wsId);
$entityCacheData->set('from_portal', $fromPortal);
$entityCache->cache[$wsId] = $entityCacheData;
$relatedToEventHandler->handleEvent($eventName, $entityData, $entityCache,$relatedInfo);
$util->revertUser();
}
}
}
}
}
function CustomerCommentFromPortal($entityData) {
$adb = PearDatabase::getInstance();
$data = $entityData->getData();
$customerWSId = $data['customer'];
$relatedToWSId = $data['related_to'];
$relatedToId = explode('x', $relatedToWSId);
$moduleName = getSalesEntityType($relatedToId[1]);
if($moduleName == 'HelpDesk' && !empty($customerWSId)) {
$ownerIdInfo = getRecordOwnerId($relatedToId[1]);
if(!empty($ownerIdInfo['Users'])) {
$ownerId = $ownerIdInfo['Users'];
$ownerName = getOwnerName($ownerId);
$toEmail = getUserEmailId('id',$ownerId);
}
if(!empty($ownerIdInfo['Groups'])) {
$ownerId = $ownerIdInfo['Groups'];
$groupInfo = getGroupName($ownerId);
$ownerName = $groupInfo[0];
$toEmail = implode(',', getDefaultAssigneeEmailIds($ownerId));
}
$subject = getTranslatedString('LBL_RESPONDTO_TICKETID', $moduleName)."##". $relatedToId[1]."## ". getTranslatedString('LBL_CUSTOMER_PORTAL', $moduleName);
$contents = getTranslatedString('Dear', $moduleName)." ".$ownerName.","."<br><br>"
.getTranslatedString('LBL_CUSTOMER_COMMENTS', $moduleName)."<br><br>
<b>".$data['commentcontent']."</b><br><br>"
.getTranslatedString('LBL_RESPOND', $moduleName)."<br><br>"
.getTranslatedString('LBL_REGARDS', $moduleName)."<br>"
.getTranslatedString('LBL_SUPPORT_ADMIN', $moduleName);
$customerId = explode('x', $customerWSId);
$result = $adb->pquery("SELECT email FROM vtiger_contactdetails WHERE contactid=?", array($customerId[0]));
$fromEmail = $adb->query_result($result,0,'email');
send_mail('HelpDesk', $toEmail,'', $fromEmail, $subject, $contents);
}
}
function TicketOwnerComments($entityData) {
global $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID;
$adb = PearDatabase::getInstance();
//if commented from portal by the customer, then ignore this
$customer = $entityData->get('customer');
if(!empty($customer)) return;
$wsParentId = $entityData->get('related_to');
$parentIdParts = explode('x', $wsParentId);
$parentId = $parentIdParts[1];
$moduleName = getSalesEntityType($parentId);
$isNew = $entityData->isNew();
if($moduleName == 'HelpDesk') {
$ticketFocus = CRMEntity::getInstance($moduleName);
$ticketFocus->retrieve_entity_info($parentId, $moduleName);
$ticketFocus->id = $parentId;
if(!$isNew) {
$reply = 'Re : ';
} else {
$reply = '';
}
$subject = $ticketFocus->column_fields['ticket_no'] . ' [ '.getTranslatedString('LBL_TICKET_ID', $moduleName)
.' : '.$parentId.' ] '.$reply.$ticketFocus->column_fields['ticket_title'];
$emailOptOut = 0;
$contactId = $ticketFocus->column_fields['contact_id'];
$accountId = $ticketFocus->column_fields['parent_id'];
//To get the emailoptout vtiger_field value and then decide whether send mail about the tickets or not
if(!empty($contactId)) {
$result = $adb->pquery('SELECT email, emailoptout FROM vtiger_contactdetails WHERE contactid=?',
array($contactId));
$emailOptOut = $adb->query_result($result,0,'emailoptout');
$parentEmail = $contactMailId = $adb->query_result($result,0,'email');
$displayValueArray = getEntityName('Contacts', $contactId);
if (!empty($displayValueArray)) {
foreach ($displayValueArray as $key => $value) {
$contactName = $value;
}
}
$parentName = $contactName;
//Get the status of the vtiger_portal user. if the customer is active then send the vtiger_portal link in the mail
if($parentEmail != '') {
$sql = "SELECT * FROM vtiger_portalinfo WHERE user_name=?";
$isPortalUser = $adb->query_result($adb->pquery($sql, array($parentEmail)),0,'isactive');
}
} else if(!empty($accountId)) {
$result = $adb->pquery("SELECT accountname, emailoptout, email1 FROM vtiger_account WHERE accountid=?",
array($accountId));
$emailOptOut = $adb->query_result($result,0,'emailoptout');
$parentEmail = $adb->query_result($result,0,'email1');
$parentName = $adb->query_result($result,0,'accountname');
}
//added condition to check the emailoptout
if($emailOptOut == 0) {
$entityData = VTEntityData::fromCRMEntity($ticketFocus);
if($isPortalUser == 1){
$bodysubject = getTranslatedString('Ticket No', $moduleName) .": " . $ticketFocus->column_fields['ticket_no']
. "<br>" . getTranslatedString('LBL_TICKET_ID', $moduleName).' : '.$parentId.'<br> '
.getTranslatedString('LBL_SUBJECT', $moduleName).$ticketFocus->column_fields['ticket_title'];
$emailBody = $bodysubject.'<br><br>'.HelpDesk::getPortalTicketEmailContents($entityData);
} else {
$emailBody = HelpDesk::getTicketEmailContents($entityData);
}
send_mail('HelpDesk', $parentEmail, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $emailBody);
}
}
}