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<?php
/*+***********************************************************************************
* The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
* ************************************************************************************/
class HelpDesk_Module_Model extends Vtiger_Module_Model {
/**
* Function to get the Quick Links for the module
* @param <Array> $linkParams
* @return <Array> List of Vtiger_Link_Model instances
*/
public function getSideBarLinks($linkParams) {
$parentQuickLinks = parent::getSideBarLinks($linkParams);
$quickLink = array(
'linktype' => 'SIDEBARLINK',
'linklabel' => 'LBL_DASHBOARD',
'linkurl' => $this->getDashBoardUrl(),
'linkicon' => '',
);
//Check profile permissions for Dashboards
$moduleModel = Vtiger_Module_Model::getInstance('Dashboard');
$userPrivilegesModel = Users_Privileges_Model::getCurrentUserPrivilegesModel();
$permission = $userPrivilegesModel->hasModulePermission($moduleModel->getId());
if($permission) {
$parentQuickLinks['SIDEBARLINK'][] = Vtiger_Link_Model::getInstanceFromValues($quickLink);
}
return $parentQuickLinks;
}
/**
* Function to get Settings links for admin user
* @return Array
*/
public function getSettingLinks() {
$settingsLinks = parent::getSettingLinks();
$currentUserModel = Users_Record_Model::getCurrentUserModel();
if ($currentUserModel->isAdminUser()) {
$settingsLinks[] = array(
'linktype' => 'LISTVIEWSETTING',
'linklabel' => 'LBL_EDIT_MAILSCANNER',
'linkurl' =>'index.php?parent=Settings&module=MailConverter&view=List',
'linkicon' => ''
);
}
return $settingsLinks;
}
/**
* Function returns Tickets grouped by Status
* @param type $data
* @return <Array>
*/
public function getOpenTickets() {
$db = PearDatabase::getInstance();
//TODO need to handle security
$params = array();
if(vtws_isRoleBasedPicklist('ticketstatus')) {
$currentUserModel = Users_Record_Model::getCurrentUserModel();
$picklistvaluesmap = getAssignedPicklistValues("ticketstatus",$currentUserModel->getRole(), $db);
if(in_array('Open', $picklistvaluesmap)) $params[] = 'Open';
}
if(count($params) > 0) {
$result = $db->pquery('SELECT count(*) AS count, COALESCE(vtiger_groups.groupname,concat(vtiger_users.first_name, " " ,vtiger_users.last_name)) as name, COALESCE(vtiger_groups.groupid,vtiger_users.id) as id FROM vtiger_troubletickets
INNER JOIN vtiger_crmentity ON vtiger_troubletickets.ticketid = vtiger_crmentity.crmid
LEFT JOIN vtiger_users ON vtiger_users.id=vtiger_crmentity.smownerid AND vtiger_users.status="ACTIVE"
LEFT JOIN vtiger_groups ON vtiger_groups.groupid=vtiger_crmentity.smownerid
'.Users_Privileges_Model::getNonAdminAccessControlQuery($this->getName()).
' WHERE vtiger_troubletickets.status = ? AND vtiger_crmentity.deleted = 0 GROUP BY smownerid', $params);
}
$data = array();
for($i=0; $i<$db->num_rows($result); $i++) {
$row = $db->query_result_rowdata($result, $i);
$row['name'] = decode_html($row['name']);
$data[] = $row;
}
return $data;
}
/**
* Function returns Tickets grouped by Status
* @param type $data
* @return <Array>
*/
public function getTicketsByStatus($owner, $dateFilter) {
$db = PearDatabase::getInstance();
$ownerSql = $this->getOwnerWhereConditionForDashBoards($owner);
if(!empty($ownerSql)) {
$ownerSql = ' AND '.$ownerSql;
}
$params = array();
if(!empty($dateFilter)) {
$dateFilterSql = ' AND createdtime BETWEEN ? AND ? ';
//appended time frame and converted to db time zone in showwidget.php
$params[] = $dateFilter['start'];
$params[] = $dateFilter['end'];
}
if(vtws_isRoleBasedPicklist('ticketstatus')) {
$currentUserModel = Users_Record_Model::getCurrentUserModel();
$picklistvaluesmap = getAssignedPicklistValues("ticketstatus",$currentUserModel->getRole(), $db);
foreach($picklistvaluesmap as $picklistValue) $params[] = $picklistValue;
}
$result = $db->pquery('SELECT COUNT(*) as count, CASE WHEN vtiger_troubletickets.status IS NULL OR vtiger_troubletickets.status = "" THEN "" ELSE vtiger_troubletickets.status END AS statusvalue
FROM vtiger_troubletickets INNER JOIN vtiger_crmentity ON vtiger_troubletickets.ticketid = vtiger_crmentity.crmid AND vtiger_crmentity.deleted=0
'.Users_Privileges_Model::getNonAdminAccessControlQuery($this->getName()). $ownerSql .' '.$dateFilterSql.
' INNER JOIN vtiger_ticketstatus ON vtiger_troubletickets.status = vtiger_ticketstatus.ticketstatus
WHERE vtiger_troubletickets.status IN ('.generateQuestionMarks($picklistvaluesmap).')
GROUP BY statusvalue ORDER BY vtiger_ticketstatus.sortorderid', $params);
$response = array();
for($i=0; $i<$db->num_rows($result); $i++) {
$row = $db->query_result_rowdata($result, $i);
$response[$i][0] = $row['count'];
$ticketStatusVal = $row['statusvalue'];
if($ticketStatusVal == '') {
$ticketStatusVal = 'LBL_BLANK';
}
$response[$i][1] = vtranslate($ticketStatusVal, $this->getName());
$response[$i][2] = $ticketStatusVal;
}
return $response;
}
/**
* Function to get relation query for particular module with function name
* @param <record> $recordId
* @param <String> $functionName
* @param Vtiger_Module_Model $relatedModule
* @return <String>
*/
public function getRelationQuery($recordId, $functionName, $relatedModule, $relationId) {
if ($functionName === 'get_activities') {
$userNameSql = getSqlForNameInDisplayFormat(array('first_name' => 'vtiger_users.first_name', 'last_name' => 'vtiger_users.last_name'), 'Users');
$query = "SELECT CASE WHEN (vtiger_users.user_name not like '') THEN $userNameSql ELSE vtiger_groups.groupname END AS user_name,
vtiger_crmentity.*, vtiger_activity.activitytype, vtiger_activity.subject, vtiger_activity.date_start, vtiger_activity.time_start,
vtiger_activity.recurringtype, vtiger_activity.due_date, vtiger_activity.time_end, vtiger_activity.visibility, vtiger_seactivityrel.crmid AS parent_id,
CASE WHEN (vtiger_activity.activitytype = 'Task') THEN (vtiger_activity.status) ELSE (vtiger_activity.eventstatus) END AS status
FROM vtiger_activity
INNER JOIN vtiger_crmentity ON vtiger_crmentity.crmid = vtiger_activity.activityid
LEFT JOIN vtiger_seactivityrel ON vtiger_seactivityrel.activityid = vtiger_activity.activityid
LEFT JOIN vtiger_cntactivityrel ON vtiger_cntactivityrel.activityid = vtiger_activity.activityid
LEFT JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smownerid
LEFT JOIN vtiger_groups ON vtiger_groups.groupid = vtiger_crmentity.smownerid
WHERE vtiger_crmentity.deleted = 0 AND vtiger_activity.activitytype <> 'Emails'
AND vtiger_seactivityrel.crmid = ".$recordId;
$relatedModuleName = $relatedModule->getName();
$query .= $this->getSpecificRelationQuery($relatedModuleName);
$nonAdminQuery = $this->getNonAdminAccessControlQueryForRelation($relatedModuleName);
if ($nonAdminQuery) {
$query = appendFromClauseToQuery($query, $nonAdminQuery);
if(trim($nonAdminQuery)) {
$relModuleFocus = CRMEntity::getInstance($relatedModuleName);
$condition = $relModuleFocus->buildWhereClauseConditionForCalendar();
if($condition) {
$query .= ' AND '.$condition;
}
}
}
} else {
$query = parent::getRelationQuery($recordId, $functionName, $relatedModule, $relationId);
}
return $query;
}
/**
* Function to get list view query for popup window
* @param <String> $sourceModule Parent module
* @param <String> $field parent fieldname
* @param <Integer> $record parent id
* @param <String> $listQuery
* @return <String> Listview Query
*/
public function getQueryByModuleField($sourceModule, $field, $record, $listQuery) {
if (in_array($sourceModule, array('Assets', 'Project', 'ServiceContracts', 'Services'))) {
$condition = " vtiger_troubletickets.ticketid NOT IN (SELECT relcrmid FROM vtiger_crmentityrel WHERE crmid = '$record' UNION SELECT crmid FROM vtiger_crmentityrel WHERE relcrmid = '$record') ";
$pos = stripos($listQuery, 'where');
if ($pos) {
$split = preg_split('/where/i', $listQuery);
$overRideQuery = $split[0] . ' WHERE ' . $split[1] . ' AND ' . $condition;
} else {
$overRideQuery = $listQuery . ' WHERE ' . $condition;
}
return $overRideQuery;
}
}
/**
* Function to get list of field for header view
* @return <Array> list of field models <Vtiger_Field_Model>
*/
function getConfigureRelatedListFields(){
$summaryViewFields = $this->getSummaryViewFieldsList();
$headerViewFields = $this->getHeaderViewFieldsList();
$allRelationListViewFields = array_merge($headerViewFields,$summaryViewFields);
$relatedListFields = array();
if(count($allRelationListViewFields) > 0) {
foreach ($allRelationListViewFields as $key => $field) {
$relatedListFields[$field->get('column')] = $field->get('name');
}
}
if(count($relatedListFields)>0) {
$nameFields = $this->getNameFields();
foreach($nameFields as $fieldName){
if(!$relatedListFields[$fieldName]) {
$fieldModel = $this->getField($fieldName);
$relatedListFields[$fieldModel->get('column')] = $fieldModel->get('name');
}
}
}
return $relatedListFields;
}
}