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<?php
/*+***********************************************************************************
* The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
*************************************************************************************/
class Faq_Record_Model extends Vtiger_Record_Model {
/**
* Function to get Instance of Faq Record Model using TroubleTicket RecordModel
* @param HelpDesk_Record_Model
* @return Faq_Record_Model
*/
public static function getInstanceFromHelpDesk($parentRecordModel) {
$recordModel = Vtiger_Record_Model::getCleanInstance('Faq');
$fieldMappingList = Faq_Record_Model::getTicketToFAQMappingFields();
foreach ($fieldMappingList as $fieldMapping) {
$ticketField = $fieldMapping['ticketField'];
$faqField = $fieldMapping['faqField'];
if (!empty ($ticketField)) {
$faqData[$faqField] = $parentRecordModel->get($ticketField);
} else {
$faqData[$faqField] = $fieldMapping['defaultValue'];
}
}
$recordModel->setData($faqData);
//Updating the answer of Faq
$answer = $recordModel->get('faq_answer');
if ($answer) {
$answer = vtranslate('LBL_SOLUTION', 'Faq').":\r\n".$answer;
}
$commentsList = $parentRecordModel->getCommentsList();
if ($commentsList) {
$answer .= "\r\n\r\n".vtranslate('LBL_COMMENTS', 'Faq').":";
foreach ($commentsList as $comment) {
$answer .= "\r\n$comment";
}
}
$recordModel->set('faq_answer', $answer);
return $recordModel;
}
/**
* Function get List of Fields which are mapping from Truoble Tickets to FAQ
* @return <array>
*/
public static function getTicketToFAQMappingFields() {
return array(
array('ticketField'=>'ticket_title', 'faqField'=>'question', 'defaultValue'=>''),
array('ticketField'=>'product_id', 'faqField'=>'product_id', 'defaultValue'=>''),
array('ticketField'=>'solution', 'faqField'=>'faq_answer', 'defaultValue'=>''),
array('ticketField'=>'', 'faqField'=>'faqcategories', 'defaultValue'=>'General'),
array('ticketField'=>'', 'faqField'=>'faqstatus', 'defaultValue'=>'Draft')
);
}
}